Every single one who calls the tech support amount is planning to speak to an actual particular person without delay. Not a soul really wants to should bounce via a maze of thoughts in hopes of merely being set in a very que to speak to a true human being!
Also, our phone line to the home arrived down inside of a windstorm the opposite night time, as did our neighbors. We do not use a landline anymore, however the cable is in the street and however linked on your home close. I advised that They simply remove it fully. They explained as I did not have an active landline, they would not deliver a technician out to clean up the wire in the middle of the highway.
• A friend who can be a Telus customer showed me his prepare facts, and He's receiving the same prepare for significantly significantly less with no need to acquire gadgets, which contradicts what Abdul explained to me.
If an automatic assistant asks for the reason of the call, point out "I would like to make payment arrangements for my mobility bill".
• I in the beginning renewed my deal soon after speaking with an agent named Abdul, who gave me a offer that I recognized, although it couldn’t match a proposal from Rogers.
As for loyalty, there's no these kinds of point any longer. Going through the same factor with my Telus household services. I’m done with them continually increasing my arrangement pricing. Heading back to Shaw when my contract operates out.
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• I spoke to several agents, including Maria and Regal, who couldn't give clarity or escalate my scenario as requested.
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Telus has messed up on my Monthly bill several instances from the pastfew months. Lately by charging me three occasions to get a bring it back which was previously returned. Then chose to go on and modify three of my plans on their own. First agent I spoke to was excellent and experimented with hard to repair The problem. He even contacted loyalty to aid. They by no means named. I made an effort to get in touch with myself and was keep for good so I hung up. Tried out A further agent telus billing support he explained he would transfer me to loyalty than proceeded to have upset simply because I would not enable him to finish the call when he stated he couldn't transfer me.
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In addition, I was disconnected multiple periods when looking to talk to support and also left on keep with no resolution.
The TELUS group acknowledges that our operate spans quite a few Territories and Treaty locations and we're grateful for the normal Expertise Keepers and Elders who will be with us these days, all those who have long gone prior to us as well as the youth that inspire us.
The TELUS crew acknowledges that our do the job spans numerous Territories and Treaty regions and we are grateful for the traditional Knowledge Keepers and Elders who're with us right now, those who have absent just before us along with the youth that inspire us.
Yeah, I’m binding by a two year agreement sad to say, I’m only four months in, but I did get someplace. I guess The executive Workplace called me currently so I have a mobile phone conversation with him in one hour. We’ll see how that goes.